At B-dex, we are committed to maintaining a fair, transparent, and professional environment for our employees, customers, and stakeholders. This policy outlines our company's principles, rules, and procedures to ensure compliance, security, and quality service.  

## **1. Company Values and Code of Conduct**  

We operate under core values that guide our business:  

- **Integrity:** We uphold honesty and transparency in all dealings.  

- **Accountability:** We take responsibility for our actions and services.  

- **Innovation:** We continuously strive to improve our products and services.  

- **Customer Commitment:** We prioritize customer satisfaction and trust.  

All employees and customers must adhere to these values in their interactions with the company.  

## **2. Eligibility and Account Requirements**  

To access and utilize our platform, users must:  

- Be at least 18 years old.  

- Provide accurate and verifiable identification.  

- Comply with our Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations.  

### **2.1 Account Features Based on Deposit History**  

To qualify for higher account features, users must have an active deposit history of at least **$2,500**. This requirement ensures that advanced services and benefits are provided to committed users.  

## **3. Security and Compliance**  

We prioritize the security of our platform and our users' data. Our security measures include:  

- Encrypted transactions and secure data storage.  

- Two-factor authentication (2FA) for account protection.  

- Regular security audits and system updates.  

Customers are responsible for maintaining the security of their accounts, including safeguarding passwords and access credentials. Any suspicious activity should be reported immediately to customer support.  

## **4. Privacy Policy**  

We are committed to protecting the privacy of our users. Our privacy policy includes:  

- **Data Collection:** We collect necessary information such as name, email, phone number, and financial details to ensure compliance and security.  

- **Data Usage:** Personal information is used solely for account verification, service enhancement, and compliance with legal requirements.  

- **Data Protection:** We do not sell, share, or misuse customer data. Access is restricted to authorized personnel only.  

For more information on how we handle personal data, please refer to our Privacy Policy document.  

## **5. Anti-Money Laundering (AML) and Know Your Customer (KYC) Policy**  

We strictly adhere to AML and KYC regulations to prevent fraud, money laundering, and illicit financial activities. All users must:  

- Complete identity verification before accessing financial services.  

- Submit required documents such as a government-issued ID and proof of residence.  

- Undergo periodic account reviews to maintain compliance.  

Failure to comply with AML and KYC requirements may result in account suspension or termination.  

## **6. Deposit, Withdrawal, and Transaction Policies**  

### **6.1 Deposits**  

- Users can fund their accounts using approved payment methods.  

- Minimum deposit requirements apply, and transactions must be verified before funds are available.  

### **6.2 Withdrawals**  

- Withdrawals are processed within a specified timeframe, subject to security and verification checks.  

- Higher account features may have priority processing for withdrawals.  

-Further withdrawals after existing pending withdrawal will be kept pending until resolved. 

-New accounts with no direct deposit history have only once to make withdrawal and cannot exceed the amount of $20. 

### **6.3 Transaction Monitoring**  

- All transactions are subject to review for security and fraud prevention.  

- Suspicious transactions may be flagged, and users may be required to provide additional verification.  

## **7. Fees and Charges**  

We maintain transparency regarding service fees. Users will be informed about:  

- Deposit and withdrawal fees.  

- Transaction processing fees.  

- Premium service fees for higher account features.  

For detailed fee structures, users can refer to the company’s pricing page.  

## **8. User Responsibilities and Prohibited Activities**  

Users are expected to comply with company rules and legal regulations. Prohibited activities include:  

- Fraudulent transactions or misrepresentation.  

- Unauthorized account access or hacking attempts.  

- Money laundering, terrorist financing, or illegal financial activities.  

- Harassment or abusive behavior towards staff or other users.  

Violation of these terms may result in account suspension, legal action, or permanent banning.  

## **9. Dispute Resolution and Customer Support**  

We offer professional customer support for dispute resolution. Users can contact support via:  

- beaverdexmail@gmail.com 

- Live chat on our website  

For formal disputes, users may submit a written complaint, which will be reviewed by our legal and compliance team.  

## **10. Termination and Account Closure**  

Accounts may be closed voluntarily or by the company under the following conditions:  

- User requests account closure.  

- Violation of terms and policies.  

- Regulatory or legal compliance reasons.  

Any remaining funds in the account will be processed according to company policy and legal guidelines.  

## **11. Amendments to the Policy**  

We reserve the right to modify this policy at any time. Users will be notified of changes via email or official announcements. Continued use of our services implies acceptance of the updated policy.  

For further inquiries, please contact our compliance team at [beaverdexmail@gmail.com].